<h2>Hello!</h2><p>You have a new reply on refund request for “<strong>{{refund_item_name}}</strong>” from <strong>{{username}}&nbsp;</strong></p><p>--</p><p><i>{{refund_reply}}</i></p><p>--</p><p><span style="background-color:rgb(255,255,255);color:rgb(34,34,34);">You can view and take action by following this link</span><strong>:</strong> <a href="{{refund_link}}">{{refund_link}}</a></p><p>Regards,&nbsp;<br><strong>{{website_name}}</strong></p>